1. Use Firefox - We test the site across a variety of browsers, and in almost all cases, Firefox is the clear performance winner. If you're not familiar with Firefox, it is a free browser, available on most platforms from http://www.getfirefox.com. The performance differences can be shocking, especially compares to Internet Explorer 6.0. If you're on windows and insist on using Internet Explorer, it will work, but please use at least version 7 for good performance. For the mac users, Safari's in the same boat...it should be functional on the site, but it isn't as fast as Firefox.
2. Check your memory - Our sites are accessed via the Internet, but the routing application still needs to use the horsepower of your computer to do most of it's work. The biggest variable here is RAM, and as always, the more the better. For most uses, we recommend systems with at least 1GB of RAM, however power users may want 2GB of RAM or more
3. Restart your browser - We have noticed that most web browsers tend to leak memory from time to time. This can cause your browser and computer to get in a state where it becomes very, very slow for what seems to be no reason. Sometimes the best solution is to simply restart your browser. Advanced users can check their browser process to see how much memory their using (i.e. via the task manager in Windows). I will often see firefox.exe processes using 250MB or memory or more, at which point it's time for a restart.
4. Check you routes- The more points your route has, the more 'juice' it requires from the route engine. If plotting long routes, try not to add points too densely. For GPS users uploading data, try to use a mode that reduces the number of points in your route data. For example, for Garmin Forerunner and Edge users, we highly recommend using "Smart Recording" mode for this purpose.

I had to enter this comment using a non-Opera browser, though!

then i click to continue the route and it marks out a damn loopdy loo and not at all where I clicked. to fix this I have to turn off the 'follow roads' feature.

Ahh... finally Im done mapping, I can save...and then check out the notes...THAT DONT MAKE SENSE, THAT HAS RIGHT TURNS WHERE LEFT TURNS SHOULD BE, U-TURNS  !!!!!!!!!!!!  AND TURNS THAT ARENT EVEN ON MY ROUTE.

AND AFTER ALL THAT, THE ONLY THING I KNOW IVE ACCOMPLISHED IS A BIG WASTE OF TIME.

but hey, im glad it works for some people

Not sure what kind of testing you did prior to the unveiling, but it was not the right tests.

Also, never have been able to figure out how to print out a route with turns, etc. marked.  Maybe it's just me.... 

The symptoms you describe aren't related to the new site.  It's simply because you're clicking on intersections which you should never do when in the follow roads mode.  Always click on the road after the intersection you go through, not right at the intersection.  When you click right on the intersection the program doesn't know exactly which street you intend to be on so when you intend to go straight but click slightly to the right it will do a right, a U, and another right; or worse when you plan to go RIGHT and click just a foot past the intersection it will go straight, make a U, and go LEFT.  So never click on the intersection;  click on the road segment you want to be on past the intersection.

This behavior has always been there, and is a perfectly logical interpretation of what you mean when you click at an intersection.  All the sites that use the "follow roads" methodology have this behavior.

 I am disappointed with the new extra advertisements too.  Your site seemed to run just fine prior to them.  Loading advertisement windows on top of a run map is pretty poor form in my opinion too.

 Thanks for helping in the past, but I am going to have to wish you good luck with the direction you are going in the future.

 Paul

PS anyone else notice that the elevation numbers come up opposite of what they are?   a number in Feet is followed by an m and a number in meters is followed by an f and either of them are opposite to what is being shown for distance markers.

 ACBL

 Excellent performance + no ads = I'd be happy to pay you

Mid-range performance + ads = I'm mapping over at gmap and google maps again.

Overall site performance is MUCH snappier this morning.  thanks.

A friend recommended this site as a way of finding rides while I'm away from my normal haunts and since I've been horribly disapointed I thought some feedback might be in order. Note this is coming from an ideal customer - I was looking forward to using the site. BUT...

First off things have been horribly slow. I've had accesss to high bandwidth connections (DSL and cablemodem) but this is painful. My impression is that its all the bazillion advertisements you overload the web pages with. Perhaps instead it is because your backend server's and logic are overwhelmed. Regardless my first impressions are that this SUCKS. Not a particularly good experience for a new user, eh?

I had a 60mi point-2-point ride the other day though and got hit with a lot of dirt roads and sub-ideal conditions. Clearly google maps doesn't always work and so I returned and tried, really *TRIED*, to find a ride on this site. I struggled with the painful advertisement laden and horribly slow interface and picked one out -- only to be faced with the 'payment' options. WTF! I had to hunt for information among all the cruft and sponsers and _then_ am expected to navigate some overly complex credit system (I couldn't even just pay for the map)? Nothing spells money hungry, grubbing, and overly  greedy administrator like a duel business model of advertisement driven _and_ customer paid for content that the customers add themselves! Particularly when the pages don't work because they're over loaded, busy, and poorly put together.

Frankly, as should be obvious from my tone, my experience sucked. Not only will I be recommending AGAINST folks using your service I'll be pointing to it as an example of how NOT to build a web page/service.

Sincerely, 

- max

ps: honestly, this post is meant to help. I like the concept and will be keepinging an eye out for your competitors or for you all to fix your problems.

See for example www.bikemap.net there site is very quick, even with longer tracks using automatically following the roads.

 Why can't this site be more user friendly?

Well, being the good sport that I am, I gave the benefit of the doubt and believed that if I sign up for premium membership that would mean I would not have to deal with all the clogging and bogging advertisement and things should go better. I figured I'd be doing a lot of mapping and $5 per month is better than $2 per map.

Yes, I am a sucker. After many more tries, giving up on several occasions, and going back to try again later, I have yet to map my 12 mile route. The agravation has brought me to my limit.

I understand that MapMyRun does not give refunds. Hmmmmm. How about a settlement for breach of contract. I am not receiving the service that I paid for.

I had high hopes because I was able to download a short one mile course (just as a test) around my neighborhood to my Garmin Edge.

 I would really like to use your site, but until it improves...I'm done!