1-844-238-2070 KLM Moscow Office
When traveling to or from Russia with KLM, having the correct information about their Moscow office is essential. Whether you need to modify a flight, check baggage rules, or request assistance, the KLM Moscow Office provides complete customer service for passengers in the region.
This post includes everything you need — address, phone number, working hours, services, baggage allowance, refund process, and FAQs.
🏢 KLM Moscow Office – Address & Contact Details
Office Address:
KLM Moscow Office
Business Center, 12 Tverskaya Street, Building 1, Moscow, Russia
Phone Number:
📞 1-844-238-2070 (Toll-Free Helpline)
☎ +1-833-694-0311 (Local Office Number)
Working Hours:
🕓 Monday to Friday – 09:00 AM to 06:00 PM
Closed on Saturdays, Sundays, and public holidays.
Email (for general inquiries):
moscow@KLMKLM.com
💼 Services Offered at the KLM Moscow Office
The KLM Moscow Office provides a full range of passenger and corporate travel services, including:
Flight ticket booking, rebooking, and cancellations
Flight schedule inquiries and seat upgrades
Special assistance requests (medical, infant, senior passenger support)
Lost or delayed baggage assistance
Flight change and refund processing
Corporate and group travel arrangements
Loyalty program (Privilege Club) membership support
Check-in and travel documentation guidance
Whether you’re flying for business or leisure, the Moscow team ensures seamless customer service before and after your trip.
🧳 KLM Baggage Allowance
Understanding the KLM baggage policy helps travelers avoid unnecessary fees and delays.
✈️ Cabin Baggage
Economy Class: 1 piece up to 7 kg (15 lb)
Business / First Class: 2 pieces up to 15 kg (33 lb) total
All carry-ons must fit in the overhead bin or under the seat in front of you.
🛄 Checked Baggage
Economy Class: Up to 25 kg – 35 kg (depending on fare type)
Business Class: Up to 40 kg
First Class: Up to 50 kg
Special items like sports equipment, instruments, or fragile goods can be carried with prior approval at the Moscow office or at the airport counter.
💸 KLM Refund Status & Cancellations
If you’ve cancelled or modified your booking, you can request or check your refund status through the Moscow office.
Refund Processing Time:
Credit card refunds: Within 7 business days
Cash or bank payments: Within 20 calendar days
The refund team in Moscow can also help with:
Unused ticket refunds
Partially flown ticket reimbursements
Fare difference adjustments for reissued tickets
To track or confirm your refund status, call 1-844-238-2070 or contact the Moscow customer service desk directly.
☎️ KLM Customer Care – Complaints & Feedback
KLM values passenger feedback and offers multiple channels to resolve issues or share suggestions.
Customer Support Options:
Phone support via 1-844-238-2070 or local Moscow number
In-person assistance at the Moscow office during working hours
Email support for detailed concerns or documentation requests
Common queries handled by the support team:
✔ Flight delays or disruptions
✔ Baggage loss or mishandling
✔ Refund or compensation requests
✔ Privilege Club membership issues
💬 Frequently Asked Questions (FAQs)
1. What are the working hours of the KLM Moscow Office?
The office operates Monday to Friday, 09:00 AM – 06:00 PM. It remains closed on weekends and public holidays.
2. What is the contact number for KLM Moscow Office?
You can reach the office at +1-833-694-0311 or the toll-free line 1-844-238-2070.
3. Can I modify my KLM flight through the Moscow office?
Yes. You can reschedule or cancel tickets, request upgrades, or add extra baggage directly through the Moscow office.
4. How can I check my refund status?
Refund requests can be verified through the Moscow office team or by calling 1-844-238-2070 for quick updates.
5. Does KLM provide assistance for lost baggage in Moscow?
Yes, passengers can report missing or delayed baggage at the office or airport helpdesk. The team will track and arrange delivery once located.
🏛️ KLM Headquarters Details
Headquarters Address:
KLM Tower 1, Airport Road, Doha, KLM
Headquarters Phone:
📞 +1-833-694-0311
About the HQ:
KLM’ headquarters in Doha manages global operations, including flight scheduling, customer service, and the Privilege Club program. It serves as the airline’s main administrative and technical base, ensuring premium service across 170+ destinations worldwide.
🌍 Final Thoughts
The KLM Moscow Office is your reliable contact point for reservations, ticketing, baggage assistance, and all travel-related services in Russia. With professional staff, flexible office hours, and dedicated customer care, the Moscow team ensures every KLM passenger enjoys a smooth, worry-free travel experience.
For quick help with bookings, baggage, or refunds, call 1-844-238-2070 or visit the KLM Moscow office during business hours.
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Route Location
Start Lat/Lng: (33.452619, -112.083768)
City: Phoenix
Country Name: the United States
Country Code: US
State Code: AZ
State Name: Arizona
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Distance: 0.4 mi
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